Terms and Conditions


We offer a 14 day money back guarantee if you are not completely satisfied with our products. If 14 days have passed since your purchase, we are sorry to inform you that we can’t offer you a full refund or exchange but contact us nevertheless, if you have any complaint over our product and we will do our utmost to resolve your issue.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Once your returned purchase is received and inspected, we will send you a confirmation email to notify you that we have received the item and will notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact paypal, it may take some time before your refund is officially credited to your card that you use for your paypal payments.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at frederickandfischer@outlook.com

Returning your purchase

If you are not entirely satisfied with your purchase, you may return the product to the following address within 30 days of your purchase.

Pop-out Musik GmbH, Knesebeckst 84, 10623, Berlin. Germany.

Please inform us at mail@frederickandfischer.com that you are not satisfied with your purchase and that you will be returning it.

You will be responsible for the cost of return shipping.

Depending on where you live, the time it may take for your returned purchase to reach us may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Further help

Contact address: Pop-out Musik GmbH, Knesebeckst 84, 10623. Berlin, Germany.

Contact us at frederickandfischer@outlook.com for questions relating to refunds and returns.